At UK Playful Wardrobe, we know that kids grow faster than weeds and their fashion tastes change quicker than British weather! That’s why we’ve made our shipping and returns process as simple as pulling on our signature baby grows.

Shipping Information

Order Processing: 1-2 business days
Delivery Areas: Worldwide (excluding some Asian and remote regions)

Shipping Options

  • Standard Shipping: £12.95 via DHL or FedEx – arrives 10-15 days after dispatch
  • Free Shipping: Available on orders over £50 via EMS – arrives 15-25 days after dispatch

Please note: Delivery times are estimates and may vary depending on customs processing in your country.

Our Hassle-Free Returns Promise

If your little adventurer’s gear doesn’t fit or isn’t quite right, we’ve got you covered with our simple returns process.

Key Return Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed with original tags attached
  • Refund Method: Original payment method (processed within 5-7 business days)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Aqua Shoes (our puddle-ready favorites)
  • Personalized or custom-made items

Step-by-Step Returns Process

1. Initiate Your Return

Email our parent-run customer team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Which items you’re returning/exchanging
  • Reason for return (helps us improve our adventure-proof gear!)

Sample Email:
Subject: Return Request – Order #12345

Body:
Hello Playful Wardrobe Team,
I’d like to return/exchange [item name(s)] from order #12345.
Reason: [Size too small/large, style preference, etc.]
Preferred solution: [Refund/Exchange for size X]
Many thanks,
[Your Name]

2. Package Your Items

Repack your items in the original packaging (or similar sturdy packaging – we know how quickly those boxes become rocket ships!). Include:

  • All original tags and labels
  • The packing slip (if available)
  • A note with your order number (helpful if the packaging gets more love than our toddler-proof jackets!)

3. Ship Your Return

Send your package to:

UK Playful Wardrobe Returns
57 Sandridge Rd
St Albans, GB CH1E 2ML

Important: We recommend using a tracked shipping method as we can’t process returns until we receive them. Original shipping costs are non-refundable unless the return is due to our error.

Exchange Requests

Want to swap for a different size or color? Follow the same process above and specify your exchange preferences. We’ll ship your new item as soon as we process the return (usually within 3 business days of receipt).

Refund Information

Once we receive and inspect your return:

  • Credit Card/PayPal: 5-7 business days for the refund to appear (your bank may take additional days to process)
  • Original Shipping Costs: Non-refundable unless the return is due to our error

Need Help?

Our customer team (all parents who’ve been through growth spurts and style changes!) is ready to help at [email protected] or +44 20 7946 0958.

Now that returns are sorted, why not explore our newest adventure-ready collection? Those all-weather jackets won’t try themselves on!