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Welcome to UK Playful Wardrobe! We’re so pleased you’ve chosen us for your little adventurer’s clothing needs. These terms explain how our playful but professional service works, what we expect from each other, and how we’ll handle any bumps along the way (because we know parenting has enough of those already!).

1. Who We Are

UK Playful Wardrobe (“we”, “us”, “our”) is a children’s fashion retailer operating through www.ukplayfulwardrobe.com. Our registered address is 57 Sandridge Rd, St Albans, GB CH1E 2ML.

2. Our Customers

We specialize in clothing and accessories for babies and children (our target “adventurers” aged 0-12 years). Our products are designed by parents who understand growth spurts, messy play, and ever-changing style preferences!

3. Website Use

Your Responsibilities:

  • Provide accurate information when creating accounts or placing orders
  • Keep your login details secure
  • Use our site only for lawful purposes
  • Not attempt to interfere with site operations

Our Promise:

  • Maintain a secure, user-friendly shopping experience
  • Provide clear product information and imagery
  • Respond promptly to customer inquiries

4. Products & Services

What We Offer:

  • High-quality children’s clothing and accessories (from baby grows to all-weather jackets)
  • Worldwide shipping (excluding some Asian and remote regions)
  • Hassle-free returns on most items

Important Notes:

  • Product colors may vary slightly due to screen settings
  • We update our collections seasonally – some items may become unavailable
  • For hygiene reasons, we cannot accept returns on aqua shoes or personalized items

5. Ordering & Payment

How It Works:

  1. Select items and add to basket
  2. Choose shipping method (Standard or Free for orders over £50)
  3. Complete checkout using Visa, MasterCard, JCB, or PayPal
  4. Receive order confirmation email

Payment Terms:

  • All prices are in GBP (£) and include VAT where applicable
  • Payment is taken when order is placed
  • We reserve the right to refuse suspicious orders

6. Shipping & Delivery

Our Shipping Options:

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 days after dispatch)
  • Free Shipping: Orders over £50 via EMS (15-25 days after dispatch)

Note: Delivery times are estimates – customs processing may cause delays. We process orders within 1-2 business days.

Your Responsibilities:

  • Provide accurate shipping address
  • Check parcels upon delivery and report damages within 48 hours
  • Understand that we’re not responsible for delays beyond our control

7. Returns & Refunds

Our Hassle-Free Promise:

  • 15-day return window from delivery date
  • Items must be unworn, unwashed with original tags
  • Refunds processed within 5-7 business days

Non-Returnable Items:

  • Aqua shoes (hygiene reasons)
  • Personalized/custom items

Full returns procedure available in our Shipping & Returns section.

8. Intellectual Property

All content on our website (logos, product designs, text, imagery) belongs to UK Playful Wardrobe. You may not:

  • Reproduce or redistribute our content without permission
  • Use our branding for commercial purposes
  • Copy our product designs

9. Liability Limitations

While we take every care with our products:

  • We’re not liable for incidental or consequential damages
  • Our total liability is limited to the order value
  • We’re not responsible for improper product use

Safety First!

All our products meet UK safety standards. Please:

  • Always supervise children wearing our clothing
  • Check garments regularly for wear and tear
  • Follow care instructions to maintain safety features

10. Changes to These Terms

We may update these terms occasionally. The latest version will always be on our website with the effective date.

11. Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

12. Contact Us

Questions? Our parent-run customer team is here to help:

  • Email: [email protected]
  • Phone: +44 20 7946 0958
  • Address: 57 Sandridge Rd, St Albans, GB CH1E 2ML

Thank you for choosing UK Playful Wardrobe! We’re committed to making your shopping experience as joyful as childhood itself. Now go make some muddy memories in our adventure-proof gear!